Terms and Conditions

Terms & Conditions

Welcome to Popup Design Company and the Conx app. By using our platform, you agree to the following terms and conditions:

User Responsibilities:
- Users must provide accurate and complete information during registration. Any fraudulent activity or misuse of the platform will result in immediate account suspension.
- Users must not engage in illegal activities, including but not limited to fraud, harassment, or unauthorized use of the platform.
Orders & Payments:
- Orders are confirmed only upon successful payment. Prices are subject to change without prior notice.
- For food items, delivery is limited to specific areas within Erode only. For non-food items (e.g., electronics, cloth & more) delivery is available across India through third-party courier services.
Platform Usage:
- Users must not misuse the platform, including but not limited to unauthorized access, data scraping, or any activity that disrupts the service.
- Popup Design Company is not responsible for delays caused by external factors such as weather, traffic, vendor unavailability, or third-party delivery services.
Modifications:
- We reserve the right to modify these terms at any time. Users will be notified of significant changes, but it is the user’s responsibility to review the terms periodically.

We strive to provide the best service, but if you need to cancel an order, please note the following:

Cancellation Policy:
- Users can cancel an order before it is processed. Once processing begins, cancellation may not be possible.
- For food items, cancellations are allowed only before the order is packed. Once packed, food items are non-refundable.
- For non-food items, cancellations are allowed before the item is dispatched. Once dispatched, cancellations may not be possible.
Refund Policy:
- If an order is canceled within the allowed period, a full refund will be processed. Refunds will be credited to the original payment method within 5-7 business days.
- In case of delivery failures due to the vendor’s or our fault, a full refund will be issued.
- Orders delivered as per the request are non-refundable.

Food Items:
- Delivery is available only within a specific distance in Erode through our partner service, Vgottu.
- Delivery times typically range between 30min to 1 hours.
Non-Food Items:
- Non-food items (e.g., electronics, cloth & more) are delivered across India through third-party courier services.
- Delivery times typically range between 4-7 business days, depending on the location.
Delivery Fees:
- A nominal delivery fee may be charged based on distance and vendor policies. Free delivery may be applicable on certain orders as per ongoing promotions.
Failed Deliveries:
- If the recipient is unavailable, the order will be returned and may not be eligible for a refund.
- Users must report any delivery issues within 5 hours of delivery to be eligible for a resolution.

Food Items:
- Due to health and safety reasons, food items are non-returnable and non-exchangeable.
Non-Food Items:
- Non-food items (e.g., electronics, cloth & more) may be eligible for return or exchange if damaged, defective, or incorrect.
- Items must be unused, in their original packaging, and reported within 5 hours of delivery
Return Process:
- If a return or exchange is approved, we will arrange for a replacement, store credit, or refund.
- For eligible returns, we may arrange for pickup or require users to return the item to a designated location.
Contact Us:
- For any queries or issues, please contact our support team at popupdesigncompany@gmail.com.

Last Updated on: 13-02-2025